Support
Effective 1 May 2026
We aim to reply to every support request within one business day. Pro and Enterprise customers get priority queueing — your message skips the line.
How to reach us
For account, billing, and product questions. Best for anything with screenshots or an audit trail.
hello@grease.ng →For quick how-do-I questions during business hours. We share screenshots and short videos here.
+234 800 GREASE →Phone
For Pro and Enterprise customers, scheduled call-back during business hours.
Schedule via email →Business hours
Monday – Saturday, 09:00 – 18:00 West Africa Time. Sundays and public holidays we monitor only critical issues — outages, billing disputes, and security incidents.
What to include in a support request
- Your workshop name or slug (e.g.
bamikale-autos). - The email or phone number on the account.
- What you tried to do and what happened instead. Screenshots help.
- For mobile-app issues, the device model and Android / iOS version.
Resources
- Product walkthroughs — short videos covering signup, the first job, inspection photos, and invoicing. Coming to grease.ng/learn.
- Service status — live uptime and incident history will be published at status.grease.ng when this is live.
- Privacy Policy · Terms of Service · Delete my account
Reporting a security issue
If you believe you have found a security vulnerability, please email hello@grease.ng with the subject line "SECURITY" and a clear write-up. Do not publicly disclose the issue until we have had a reasonable chance to respond. We aim to acknowledge within 24 hours.